Alright, so I had this whole thing with my Away luggage that I needed to return, and let me tell you, it was quite the journey. I was excited when my suitcase came. But when it came time to send it back, I was like, “Okay, how does this work?”

Figuring Out the Return
First things first, I had to figure out if I could even return the darn thing. Turns out, Away has this 100-day return policy for stuff that you haven’t used. I was relieved! My luggage was still in good shape since I hadn’t taken it out yet.
Packing It Up
So, I found the original box it came in – good thing I didn’t throw that out. Then I put the suitcase back in its box. I made sure to include everything that came with it. Away is pretty specific about wanting everything back in unused condition, so I double-checked that the lock, laundry bag, and all that stuff were inside.
- Keep it unused: They only take back stuff you haven’t really used.
- Box it up: I needed the original box and everything that came with it.
Starting the Return Process
Next up, I went to the Away website. I couldn’t find a straightforward “return” button, so I ended up on their contact page. Filled out a form, explaining I wanted to return my unused luggage. After that, I got an email with more instructions.
Printing the Label
They sent me a prepaid shipping label, which was cool. I printed that out, stuck it on the box, and made sure it was all secure. Didn’t want anything falling off in transit.
- Find the contact form: No easy “return” button, so I had to contact them.
- Print the label: They sent a prepaid label, which I printed and stuck on the box.
Dropping It Off
With the label on, I took the box to a shipping place. Dropped it off, got a receipt as proof, and that was that. Now, it was just a waiting game.

- Ship it out: I dropped off the box at a shipping place and kept the receipt.
Waiting Game
It took a bit, but I eventually got a confirmation that they received my return. Then, a few days later, bam, refund back in my account. All in all, it was a bit of a process, but Away made it pretty straightforward. Just gotta follow their steps and be patient.
- Wait for confirmation: They let me know when they got the suitcase.
- Get that refund: After a bit, the money was back in my account.
So yeah, that’s my story of returning my Away luggage. A bit of a hassle, but it all worked out in the end. Hope this helps anyone else in the same boat!